Category: Technical Support

The proXPN uninstaller is located in  C:\Program Files(x86)\proXPN\Uninstall.exe  – if you’re using XP, it’s C:\Program Files\proXPN\Uninstall.exe. You can also uninstall proXPN via the control panel: 1. Open run(Press Windows key + R) 2. Type appwiz.cpl then press enter 3. Look Read more…

To uninstall proXPN from MacOS, simply drag the proXPN application from the Applications within Finder to Trash. This will uninstall proXPN from your system.

Please contact your ISP to ensure that your SMTP server allows connections from outside of their network. For example, many ISPs will block outgoing mail unless the email originates from one of the IPs on their own network. If you Read more…

Some issues may require you to disable the User Account Control in Windows.  To do this simply go to http://windows.microsoft.com/en-ph/windows/turn-user-account-control-on-off#1TC=windows-7 and follow the instructions as listed.

The fact that you can connect, but not surf indicates that something on your end is blocking proper DNS resolution.  Change your DNS servers in your network settings to Google’s public DNS servers by going to https://developers.google.com/speed/public-dns/docs/using and following the steps as Read more…

If you receive this error, please do the following: 1. Completely uninstall proXPN 2. Disable UAC – http://windows.microsoft.com/en-ph/windows/turn-user-account-control-on-off#1TC=windows-7 and follow the instructions as listed. 3. Reboot your system 4. Reinstall proXPN and ensure you install the proXPN app with administrative privileges on your Windows machine. 5. Connect

China’s censoring does DNS cache poisoning to block access to these sites. One work around is to add the following to your hosts file: 74.125.226.192 youtube.com 74.125.226.200 youtube.com 74.125.226.202 youtube.com 74.125.226.204 youtube.com 74.125.226.206 youtube.com 74.125.226.197 youtube.com 74.125.226.207 youtube.com 74.125.226.203 youtube.com Read more…

There may be several reasons that your IP isn’t being hidden.  Sometimes, it’s something simple like your browser caching your IP.  You can test this by opening an anonymous browser window and heading over to whatismyip.com and checking your IP address.  It Read more…

This problem is typically caused by poor network conditions somewhere between your location and the VPN server you’re connecting to.  For the best speeds, we recommend connecting to the closest server to your location and using OpenVPN config with UDP protocol. Read more…

This error is usually shown after uninstalling other VPN clients that uses openVPN. You may follow the instructions below to reinstall the TAP adapter: 1. Open the folder where proXPN is installed(default path is: C:\Program Files (x86)\proXPN or C:\Program Files\proXPN) Read more…